Charge 3 doesn't turn on

[Sarahvol]

My charge 3, just went to a black screen and will not turn on. I put it on the charger and the smiley face came on, it vibrated multiple times, switched between screens, the notification screen and main screen and then a white horizontal line is now displayed. I tried to reset while charging, and the same thing happens every time. I cant switch to the setting screen to do a hard reset. It will not sync to my phone to try to change the clock face. It is only 1 month old. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Sarahvol.

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

If you have any question, please let us know.

[Sarahvol]

Hey there! Yes I did get a new charge 3 mailed to me and customer service was great. But now my new one is doing the same thing. It started flipping from screen to screen. I changed the watch face, which it did, and thenwhole thing went black. It has about  70%  charge on it. It won't turn on and has a black screen? Now what? 

[NUHNAME]

Im having the same problem and not sure what to do.

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Sarahvol @NUHNAME.

I regret to hear that you experienced difficulties with your Fitbit Charge 3 devices. Your time and patience while dealing with this situation is highly appreciated. Thank you for the troubleshooting steps performed.

It seems that Customer Support is currently providing assistance. They will help you to find a solution to your cases.

Feel free to contact us at any time.