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Charge 3 draining the battery quickly

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‎05-02-2021 06:30 - last edited on ‎05-03-2021 04:08 by Fitbit Moderator

‎05-02-2021 06:30 - last edited on ‎05-03-2021 04:08 by Fitbit Moderator

My charge 3 will be at 100% and be dead within 2-4 hours. It is very frustrating as I rely heavily on it for time, dieting and exercise. It started out that my charge would randomly start a continuous vibration until I plugged it in or it died. My husband took the bands off to ensure everything was clean. I’m frustrated. I have only had it about a year and a half. Are fitbit's only supposed to last a year or so? Thank you. 

 

 

Moderator edit: subject for clarity

 
 
 
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5 REPLIES 5

‎05-03-2021 04:12

‎05-03-2021 04:12

Hello @knshawkins. Welcome to the community forums. 

 

Thank you for the information and for the troubleshooting steps you've followed prior to posting. I'm sorry for this experience and regarding your question, please note that this is not an expected behavior. 

 

I'd like to recommend visiting the following help article in which you will find tips about how to extend the battery of your Charge 3. Instructions can be found here: Can I extend my Fitbit device's battery life?

 

On a side note, if your Charge 3 keeps vibrating, please try to perform a restart by doing the steps here. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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‎05-06-2021 05:08

In response to WilsonFitbit

‎05-06-2021 05:08

I have now completed every recommended step three times and nothing is working. Can you change the battery on this fitbit? 

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‎05-06-2021 05:36

In response to knshawkins

‎05-06-2021 05:36

@knshawkins Thanks for your reply. 

 

The battery of your Charge 3 can't be changed, but for further assistance I recommend contacting our Support Team so they can further investigate and give a prompt resolution for you. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain the situation and the troubleshooting steps you've tried, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎05-06-2021 07:59

In response to knshawkins

‎05-06-2021 07:59

Just contact their customer support via the app. They answered very quickly and offered me a replacement for free of the same model or 50% for a new model. I’m sure you’re still in warranty 

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‎05-07-2021 05:06

In response to SunsetRunner

‎05-07-2021 05:06

@SunsetRunner It's great to see you around!

 

Thank you so much for your input and I'm glad to hear that you will be back on track soon! 

 

Have a wonderful day! 

Wilson M. | Community Moderator, Fitbit.
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