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Charge 3 draining the battery quickly

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‎05-16-2021 14:34 - last edited on ‎05-17-2021 04:01 by Fitbit Moderator

‎05-16-2021 14:34 - last edited on ‎05-17-2021 04:01 by Fitbit Moderator

Will not keep charge only lasts half a day with 100% charge. 

 

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎05-17-2021 04:05 - edited ‎05-17-2021 04:08

‎05-17-2021 04:05 - edited ‎05-17-2021 04:08

Hello @Gibb_W. Welcome to the community forums! 

 

Thank you for the detailed information. I'd like to let you know that the battery life of your Charge 3 can be affected by some factors described in the following help article. This help article also contains tips and suggestions that could help to extend or maximize its battery life. 

 

Can I extend my Fitbit device's battery life?

 

Also, please make sure that your Charge 3 charges correctly. Plug the charging cable that came with your Fitbit device into a USB port on your computer, a UL-certified USB wall charger, or another low-energy device. Charging your device to 100% may take 1-2 hours.​ You can find more tips here: How do I charge my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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‎05-17-2021 09:26

In response to WilsonFitbit

‎05-17-2021 09:26

This is just a resent problem the Fitbit is 14 month old and normally lasts a week. Have done all the above. Thanks. 

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‎05-19-2021 05:53

In response to Gibb_W

‎05-19-2021 05:53

@Gibb_W Thanks for your reply. 

 

In this case, I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain the inconvenience and please mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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