Charge 3 empty battery

[MissMaryMack]

What does this mean? Screen is blank. Contracted to charger still says 1% battery 

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @MissMaryMack. Thank you for sharing your battery question.

To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

To confirm your device is charging, see How do I charge my Fitbit device?

If your battery stopped charging, try the solutions below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.

• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

• Restart your device. For more information, see How do I restart my Fitbit device?

 If your tracker still doesn't work after a restart, contact Customer Support.