11-21-2020 07:30
11-21-2020 07:30
Dear sir,
After showing code001 error then I am solving follow related topic (showing smile on screen) but I can't solve. It's code error back again.
Thanks.
Answered! Go to the Best Answer.
11-22-2020 10:23
11-22-2020 10:23
@Jjone Thanks for joining us!
Let me help you with your Charge 3 showing error code 001 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
11-22-2020 10:23
11-22-2020 10:23
@Jjone Thanks for joining us!
Let me help you with your Charge 3 showing error code 001 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
06-09-2021 12:59
06-09-2021 12:59
Did as directed, nothing has worked to fix error code 001, My Charge 3 is no longer usable.
06-10-2021 05:00
06-10-2021 05:00
Hello @Tuwards, It's nice to see you around!
Thank you for the information and for following the suggested tips. At this time, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be glad to continue assisting you.
See you around.
06-16-2021 17:46
06-16-2021 17:46
I am getting this same problem error 001 no green light in back I try everything but nothing need help thank you
06-17-2021 05:02
06-17-2021 05:02
Hello @Londer. Welcome to the community forums!
Thank you for the detailed information. If you haven't done so, I'd recommend performing a long restart to your Charge 3, a long restart is different than the basic restart and you can complete it by following the instructions below:
If the issue persists, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected.
Hope this helps.
06-17-2021 05:43
06-17-2021 05:43
06-18-2021 05:35
06-18-2021 05:35
@Tuwards Thank you very much for your reply.
I appreciate your help in contacting our Support Team for assistance. I was able to confirm that you reached out to them and they have provided a discount for you.
See you around.