Charge 3 error code "fitbit logo 001"

[Jjone]

Dear sir,

After showing code001 error then I am solving follow related topic (showing smile on screen) but I can't solve. It's code error back again.

Thanks.

[AlvaroFitbit · Accepted solution]

@Jjone Thanks for joining us! 

Let me help you with your Charge 3 showing error code 001 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Tuwards]

Did as directed, nothing has worked to fix error code 001, My Charge 3 is no longer usable. 

[WilsonFitbit]

Hello @Tuwards, It's nice to see you around! 

Thank you for the information and for following the suggested tips. At this time, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be glad to continue assisting you. 

See you around. 

[Londer]

I am getting this same problem error 001 no green light in back I try everything but nothing need help thank you 

[WilsonFitbit]

Hello @Londer. Welcome to the community forums! 

Thank you for the detailed information. If you haven't done so, I'd recommend performing a long restart to your Charge 3, a long restart is different than the basic restart and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the issue persists, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

Hope this helps. 

[Tuwards]

Thank you, I did contact Fitbit support and they said the best they could do was to give me a discount for a new one. We went through all the steps you stated. Sent from my Verizon, Samsung Galaxy smartphone

[WilsonFitbit]

@Tuwards Thank you very much for your reply. 

I appreciate your help in contacting our Support Team for assistance. I was able to confirm that you reached out to them and they have provided a discount for you. 

See you around.