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Charge 3 flickering between screens

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‎01-08-2020 03:36 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-08-2020 03:36 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

I’ve tried the fix, restarted it whilst recharging and it continues to alternate between notifications on/off. I’ve also had it get stuck on another screen where it kept stopping and starting exercise continually until it ran out of battery. It only started this afternoon so very weird..

 

 

Moderator edit: updated subject for clarity

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‎01-09-2020 11:36 - edited ‎06-11-2024 08:16

‎01-09-2020 11:36 - edited ‎06-11-2024 08:16

Hi there @kymba_murph, welcome to the Community Forums. Thank you so much for troubleshooting your Charge 3's screen prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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‎04-03-2020 20:30

In response to MarreFitbit

‎04-03-2020 20:30

Thank you but it was HR Charge 2 that kept switching screens. I eventually give up and bought a Charge 3. Has been good thanks until the latest update having caused havoc with logging custom foods - another moderator has noticed it and passed on to the system team; hope will be fixed soon.

thanks again.

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