Charge 3 flickering between screens

[Amanda.Fletche]

Put Fitbit on charger after workout & when I went to put it back on, the screen is LITERALLY acting possessed. It keeps cycling through different screens repeatedly & kicks back on immediately after I shut it off.

I've tried putting on charger, holding down button for 15 sec, got the smiley face... Twice. Keeps going back to doing it. Has been happening for over an hour. Wearing it at work now, it's still tracking my steps & HR, but the vibration is driving me a little nuts. 

Restarted yesterday w/ the blank screen problem too. Don't know what's going on, but hope it's not my tracker dying & the issue can be resolved quickly.

Moderator edit: updated subject for clarity

[Dgmoney]

Mine is behaving similarly. It is only 1 month old. In addition to spastic vibrating it is also logging my heart rate as 105 while I’m literally sitting at my desk doing nothing. Also going through battery life very quickly (probably Bc of all the vibrating and screen activity).

[MarreFitbit]

Hello there @Amanda.Fletche, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hi @Dgmoney, thanks for stopping by. I appreciate the details provided about the heart rate accuracy of your Charge 3. I've seen you contacted our Support Team after posting here and that they have helped you with this.

I'll be around if there's anything else I may do to help you.

[TokunboG]

so is the only solution to call support? Mine started by going to the awake screen on its own not recording detailed sleep for about week. Ran out of battery really quick. I put it on charger yesterday and today it is doing the flickering vibrating things described by the users above.

[McB89]

I am having similar issues. For over a week the battery kept dying and the charge 3 kept waking me up because it kept lighting up. I then witnessed it during the day flickering between different screens unprompted. 

I saw some water in the back of the charge 3, even though it is supposed to be waterproof...? I am thinking that it got some sweat in it as I have never showered with it, nor gone swimming with it. After 3 days in riz, I charged it back up a few times. And it will not hold any charge. Looks to be fully charged then I wear it and doesn't track anything nor tracks anything.