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Charge 3 getting hot while charging

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‎01-14-2020 02:42 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 02:42 - last edited on ‎09-24-2020 19:06 by

I can not charge my Fitbit and have tried to reset by holding the button but nothing is working. I put it on the charger and it gets really hot and still nothing happens. Black screen only.  Any help would be appreciated. I have only had this for less than a year?

 

 

Moderator edit: subject for clarity

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‎01-15-2020 03:08 - last edited on ‎07-04-2025 08:13 by Fitbit Moderator

‎01-15-2020 03:08 - last edited on ‎07-04-2025 08:13 by Fitbit Moderator

Welcome to the Community, @Weebs12344.

Thanks for troubleshooting this battery issue. Since the step you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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