help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 getting hot while charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2020 02:42 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 02:42 - last edited on ‎09-24-2020 19:06 by

I can not charge my Fitbit and have tried to reset by holding the button but nothing is working. I put it on the charger and it gets really hot and still nothing happens. Black screen only.  Any help would be appreciated. I have only had this for less than a year?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-15-2020 03:08

‎01-15-2020 03:08

Welcome to the Community, @Weebs12344.

 

Thanks for troubleshooting this battery issue. Since the step you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes