02-02-2021 09:54
02-02-2021 09:54
Yesterday my Charge 3 blanked out for a few seconds, then came back on. After that, it started recording ridiculously high calorie counts and active minutes. Normally around this time of day I would have maybe 1200 calories, its showing 2118. My active minutes for the day so far should be around 30-40, it currently shows 231. Also I just noticed that it says I have been active 57 out of 250 hours. My heart rate has also been showing very high, around 140-160.
Something is apparently very wrong. I have rebooted, hooked it up to the cable, disconnected it from my account, set it up like a new device, and rebooted again. Any thoughts or ideas would be appreciated.
02-02-2021 19:22
02-02-2021 19:22
Hi @minmick have you tried restarting the tracker. This won't change past days but might fix future data.
02-03-2021 08:46
02-03-2021 08:46
Yes, restarted a number of times, did not help.
Interestingly, it appears to have fixed itself as of this morning.