Charge 3 half screen showing

[Deepassmore]

I started off with blank screen on charge 3, managed to reset it, yesterday had a line going along the top and white lines down the right side, today only got half a screen. My charge 3 was fine until i wore it to go swimming 2 weeks ago which the instructions say it's waterproof to 50m - i only done breaststroke

Moderator edit: subject for clarity

[LanuzaFitbit]

Hello @Deepassmore.

Thanks for sharing all of those details on what has happened to your Charge 3. I will be moving this thread to the Charge 3 board as I think it is better suited for it.

Our support team will be reaching out to you about this situation via email. Please be sure to keep an eye on your email's inbox, spam and trash folders for their mail. I'm sure that they will be more than happy to help you find a solution to this situation.

Let me know if there is anything else I can help you with.

[Deepassmore]

Thank you for your help, I have received a replacement as it was still under guarantee. I'm all set up ready again. Thank you

[Abdullahaf173]

I have the same problem now. I restarted my fitbit charge 3 many times it only shows half screen and then it will turn black and cant see anything

[BarHuls]

I have a FitBitCharge 3 - it's about 3 months old and half the screen is blank.  I've reset it, I've changed the Clock Face, I've fully chargd it - I've changed the brightness setting to Normal - back to Auto.....I've tried everything and still only have half screen - it's  like the "lights"  have gone out on half the screen - I have never gotten it wet - I wipe the screen daily - I clean the wrist band - I am so careful - this is my 3rd FitBit in 5 years - considering just buying an Apple Watch  😞

[KAH2020]

Hi, 

I'm also having the same problem. I've been a Fitbit user for the past five years. I purchased my first fitbit Charge 3 in 2015, it's strap loop broke in 2018. 2018 I purchase my Charge 3 because of the water proof and heart rate features (I have mitral valve prolapse). Dec. 2019 the strap broke and I replaced it. Thank you for the easy strap replacement feature. Feb 2020 now only half the screen lights up. I really think it should work longer then just a year. Is this just a problem with the Fitbit Charge 3. I would like to get another but I can't keep replacing them every year. Thank you for you time.

[VTM2021]

Was there any way to fix by resetting? I took mine swimming last week and now half the screen is black too. 

[WilsonFitbit]

Hello everyone. @VTM2021 Welcome to the community forums! 

Thank you for the detailed information. Regarding your question, I'd like to let you know that sometimes screen inconveniences can be resolved by performing a restart. For more information, I suggest visiting this thread. 

On a side note, I was able to see that you have reached out to our Support Team and they have provided information and assistance. It seems that they are still working on your case and I'd recommend keeping an eye on your inbox since they will be getting in touch with you soon. 

See you around.