Charge 3 has a black screen

[Tamcm1]

The charge 3 has a blank screen and beeps once when you press the side button.  

I have tried the recommended steps to fix the issue.  

I put it on the wall charger, held button, smiley face comes on (sometimes), take off, put back on charger.  Clock does come on sometimes for about a minute, then blank screen again.  

I changed the clock face on app after doing the previous steps, nothing.  

I've done this about 5 times, nothing.  
It's fully charged but still no screen.  

This seems to be happening with all of the fitbits I have previously had: charge hr, 2, now 3.  So frustrating.  

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Tamcm1. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Also, please make sure to provide a brief explanation of the inconvenience and make sure to mention all the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[WMARK]

Wilson, I attempted your “long reset sequence”…. But nothing happens as you have described… is this sequence even applicable any more

[WilsonFitbit]

Hello @WMARK. Nice to see you around. 

Thank you very much for following our instructions. Regarding your concern, if the issue has persisted, I recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, as mentioned on a post above, please make sure to provide a brief explanation of the inconvenience and make sure to mention all the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.