Charge 3 has a black screen

[MargQ25]

Help.

I've tried all the suggestions as to have the black screen gone and back to normal screen. Nothing seems to work... 8 secs or 15 secs didn't do anything. It'll vibrate and that's about it.

I'm back to using my old Alta

I'm at my wits end now.  Any other suggestions would be appreciated besides chucking it.

Thanks.

Marg

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @MargQ25.

 I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the restart you can try to change the clock face of your Tracker:

• From the Today tab in the Fitbit app, tap your profile picture
• Tap Charge 3 tile
• Tap Clock Faces

Whether you continue having difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[MargQ25]

Well I still have a black face.

I still have the Fitbit Alta on my account. This should make a difference
should it? I would click on either the Alta or Charge 3 that I'm using .

Is there anyway, I can turn on the bluetooth on the charge?

Thanks
Marg

[EdsonFitbit]

Thanks for your response, @MargQ25.

To change the clock face of the Fitbit Charge 3 please click the Fitbit Charge 3 icon.

The Bluetooth of Fitbit devices is always on. There is no option to turn it off/on.

See you around.