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Charge 3 has a blank screen

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‎03-15-2021 06:31 - last edited on ‎03-15-2021 07:24 by Fitbit Moderator

‎03-15-2021 06:31 - last edited on ‎03-15-2021 07:24 by Fitbit Moderator

Hi, this is my second Charge 3 which the screen is blank. It still vibrates and is syncing I've had it replaced before and is still in warranty. Can anyone help I've tried rebooting and changing face on the app but nothing happens. 

 

 

Moderator edit: subject for clarity

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‎03-15-2021 07:28 - last edited on ‎08-16-2024 06:35 by Fitbit Moderator

‎03-15-2021 07:28 - last edited on ‎08-16-2024 06:35 by Fitbit Moderator

Hello @Cathyd1976, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

I'd recommend visiting the following thread for tips and suggestions regarding screen inconveniences. But since you have tried to restart it and the inconvenience persists, my best recommendation is to contact our Support Team through the link provided in the thread above. Please make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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