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Charge 3 has a blurry screen

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‎06-26-2021 00:45 - last edited on ‎06-26-2021 04:00 by Fitbit Moderator

‎06-26-2021 00:45 - last edited on ‎06-26-2021 04:00 by Fitbit Moderator

Hi

does anyone have any advice for my charge 3 that has a blurry screen?

I have tried restarting it several times but this does not work, it’s so blurry I can’t even read my messages that come through.

many thanks in advance 

 

 

 

Moderator edit: subject for clarity

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‎06-26-2021 04:03

‎06-26-2021 04:03

Hello @Loulou1978. Welcome to the community forums! 

 

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

On a side note, please make sure to explain them the inconvenience and the troubleshooting steps you performed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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