Charge 3 won't respond

[Padwan]

My Charge just showed me å smileyface went dark and started to vibrate in pulses. Now it doesnt respond at all.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Padwan Welcome to our Fitbit Community. Since you mentioned that your Charge 3 won't respond, I'd like to know if it vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if gets back to life and the issue gets fixed.

See you later.

[Woxy]

Hi There,

The same thing has been happening to my Charge 3 for the past 3 days.

It went completely blank on Sunday night and just kept pulsing for about an hour and would not switch on until sometime this morning. Now it is back off and it does not vibrate when I press the button and neither is it responding when I charge it.

[Padwan]

Well recharged it and worked for 2 hours. Now its dark and red light on the censor. 

[JuanJoFitbit]

@Woxy Thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Charge 3 is also unresponsive, please try the troubleshooting steps that I shared in my previous post and see if your tracker comes back to life.

@Padwan Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys later.

[Padwan]

Got help from my national fitbit support. Got a new watch on warranty. Upgraded to charge 4.

[Woxy]

Hi JuanJo

I have tried these steps and my fitbit is still unresponsive. 

[JuanJoFitbit]

@Padwan Thank you for getting back. I'm so glad to hear that our Support team took care of your case and you got a new Fitbit device. Thank you for posting the update here. Don't hesitate to get back if any questions arise.

@Woxy Thank you for trying the recommended steps. Since your Fitbit device is still unresponsive, please get in touch with our Support team by clicking on the link I shared in my previous post. They'll be happy to follow up and assist you via chat or phone.

See you guys around.