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Charge 3 has a dim screen

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‎08-01-2021 23:16 - last edited on ‎08-02-2021 08:07 by Fitbit Moderator

‎08-01-2021 23:16 - last edited on ‎08-02-2021 08:07 by Fitbit Moderator

Hello good people, I have a problem with my Fitbit charge 3 ,weak brightness I tried all methods and it doesn't work. Please. 

 

 

 

Moderator edit: subject for clarity/label 

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4 REPLIES 4

‎08-02-2021 08:10

‎08-02-2021 08:10

Hello @Faycal. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. Since the issue has persisted after following the suggested tips in this thread, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎08-03-2021 07:16

‎08-03-2021 07:16

 Hello good people, I have a problem with my Fitbit charge 3 ,weak brightness I tried all methods and it doesn't work. Please. 

 

Still wait to be contact with team..am so sad I tried all methods and it doesnt work..i love my charge 3..plz help

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‎08-03-2021 08:35

In response to Faycal

‎08-03-2021 08:35

Hi @Faycal  I moved your latest post to your original one where a moderator replied yesterday. Read what they said and see if it helps you. Keep posting in this thread, so you can get all your replies in one area. This is the correct forum area for your Charge 3.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-04-2021 04:39

In response to Odyssey13

‎08-04-2021 04:39

 @Faycal Thank you for your reply. @Odyssey13 Nice to see you around and thanks for your great input. 

 

@Faycal Thank you for the additional information and for following the suggested tips. At this time, I've noticed that you have tried to reach out to our Support Team through chat, but your chats got disconnected. In this case, if you experience any connection issue, I'd recommend trying to contact them over the phone, but take into consideration that phone wait times have been a little bit longer than normal. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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