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Charge 3 has horizontal lines on screen

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‎10-19-2020 04:48 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-19-2020 04:48 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

I too have horizontal lines on my Charge 3, purchased in March this yr.

I have tried all the remedies previously posted with no improvement .Please advise.

 

 

Moderator Edit: Clarified subject

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8 REPLIES 8

‎10-20-2020 10:31

‎10-20-2020 10:31

@Morrisey10 It's great to see you in the Community! 

 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. You don't specify what have you tried so I would like to confirm if you have restarted your tracker?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-20-2020 11:48

In response to AlvaroFitbit

‎10-20-2020 11:48

I’m also having the same issue I have 2 lines missing on my charge 3 I have tried the long reset with the charger and also rebooted on my Fitbit itself and have also tried changing the clock face but these 2 lines are still missing is there anything else I can try?

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‎10-20-2020 12:42

In response to Joanneb81

‎10-20-2020 12:42

@Joanneb81 Welcome to the Fitbit Community! It's great to have you here!

 

Thank you for letting me know about this and for describing what you have done. I have also created a ticket for your device. Support will reach out to you via email so please let me know any pertinent information and details.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-21-2020 01:57

‎10-21-2020 01:57

I have white horizontal  lines on my screen  on all apps very difficult  to read help to rectify please

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‎10-21-2020 02:34

In response to AlvaroFitbit

‎10-21-2020 02:34

Hi I have tried restarting. Kind regards MarySent from my Samsung Galaxy smartphone.
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‎10-21-2020 03:35

‎10-21-2020 03:35

Hi my Fitbit 3 was a replacement for a Fitbit 3 now this one has the same problem horizontal lines on screen and it’s very faint can hardly read what’s on the screen 

same happened to my previous 3 

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‎10-21-2020 03:44

In response to Delt9

‎10-21-2020 03:44

Forget last post all back to normal now 👍🏻

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‎10-21-2020 04:24

‎10-21-2020 04:24

I am having same issues. Did hard restart, normal restart.  This is my third Charge 3.  Last year they gave me a refurbished one because it was out of warranty, and I had to PAY $120 towards it for refurbished one, under impression they would be sending a new one like last time otherwise I wouldn’t have shelled out money. just like a car   problems start after it to get $$.  Now I am contemplating since this would be my 4th, but can’t decide to bite the bullet and try the Apple Watch. Just tired of every year something new happens, wouldn’t charge, blank screen, and now this SMH 

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