Charge 3 has lines and dots on the screen

[MattWH22]

Woke up this morning and it was fine - checked my sleep, etc.  About 2 hours later when I was getting ready for a walk I went to start the exercise on my Charge 3 and was greeted with a bunch of jumbled lines and dots.

I tried restarting it with the charger, but nothing fixed it.  I can swipe around, but obviously can't see what the screen is.  It continues to send step/heart rate/etc data to the app, so everything seems to be working but the display.

Any way to fix this?  I bought it almost exactly 23 months ago.

Oh, and I can't seem to post a picture to show the screen - clicking the camera icon gives me a form with Insert/Edit Image and fields for Source, Image Description, Dimentions, and a checkbox for Constrain proportions (I tried it in Chrome, Edge, and IE to the same effect)

Moderator edit: subject for clarity/merged posts

[WilsonFitbit]

Hello @MattWH22. Welcome to the community forums. 

I'm sorry for the inconvenience about attaching a picture. At this time, I'd like to let you know that we currently don't require a picture, but to learn about how to attach images, please check here. 

On a side note, thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.