12-05-2020 08:22 - last edited on 12-06-2020 10:33 by LiliyaFitbit
12-05-2020 08:22 - last edited on 12-06-2020 10:33 by LiliyaFitbit
Hi for the past week or so I can see lines in the background creating squares across the display. Displaybis now barely readable. Tried rebooting from the watch. Also tried restarting using the charging cable also tried changing the face using the app but still the same. Can you help?
Moderator edit: subject for clarity
12-06-2020 05:01
12-06-2020 05:01
Anyone? How do I raise a ticket?
12-06-2020 11:50
12-06-2020 11:50
Welcome to the Fitbit Community, @Jdb78.
I appreciate your participation in the Forums and sharing that your Charge 3 screen has lines. Thanks for trying to resolve this, I appreciate the additional details and I am glad to assist you. I've sent your information to the Customer Support team for further assistance with this, but was informed that you have already contacted them and that they were able to help you. Thank you for your time and efforts.
Have a great day!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
12-06-2020 13:12
12-06-2020 13:12
Yes all sorted thanks, I am getting a replacement. Would have preferably upgraded to the Sense or Versa 3 + pay the difference but at least its been resolved.