Charge 3 has lines on screen

[SunsetRunner]

My charge 3 was replaced earlier this year as it was still under warranty and it became faulty. Now the new one you have sent me has started to get lines over the screen. I am pretty tired of these not lasting even a full year. Can something be done about this please

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

I am sorry to hear your replacement Charge 3 tracker has started to get lines over the screen. I totally understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[MiaSnet]

I had the same problem and got a replacement as well. It's been 3 weeks and I'm experiencing the same problem. I tried a restart and that didn't work. I agree, this is very frustrating. I wonder if the newer models also have these types of issues or if I should just try a different brand tracker.

[LiliyaFitbit]

Hi @MiaSnet, it's nice to see you again in our Community Forums. 

I am sorry to hear you're experiencing the same issue with your replacement tracker. Thank you for trying to resolve this and providing the additional details. I understand how frustrating this is for you and appreciate your feedback. This helps us to keep improving our products and services. Since you've tried to restart the tracker, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[MiaSnet]

I'm not sure what I'm doing wrong, but when I press the button down I feel
one short vibration, a smiley face appears and then it goes back to the
base screen. Why can't I shut this down?

Maria

[Tklibbylu]

I am having the same issue and I am not able to get this long reset to work.  I follow the instructions, but the device does not reset.  My device is basically unusable.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tklibbylu. Thank you for your reply, @MiaSnet.

I appreciate your efforts and the additional details. I've shared your cases with our Support team and they will continue assisting you on this matter. 

I'll be around.

[Ruby2294]

I’ve had the same issue- my replacement is 4 weeks old and they won’t replace it as they’ve already sent me a replacement. Basically they’ve just sent me another faulty one. Really disappointed in Fitbit. Now I have 2 faulty charge 3s with the same issue! And no solution is offered.