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Charge 3 has lines on the display

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‎07-10-2021 05:27 - last edited on ‎07-10-2021 05:48 by Fitbit Moderator

‎07-10-2021 05:27 - last edited on ‎07-10-2021 05:48 by Fitbit Moderator

Hello community - I realize there are many posts and suggested solutions for this, but I've tried them all and nothing works. What next?

 

 

 

Moderator edit: subject for clarity

 

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‎07-10-2021 05:51

‎07-10-2021 05:51

Hello @LizzieRitchie. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. Since you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the steps you've performed, this way they can provide assistance from there and give a prompt resolution. 

 

See you around.  

Wilson M. | Community Moderator, Fitbit.

View best answer in original post

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1 REPLY 1

‎07-10-2021 05:51

‎07-10-2021 05:51

Hello @LizzieRitchie. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. Since you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the steps you've performed, this way they can provide assistance from there and give a prompt resolution. 

 

See you around.  

Wilson M. | Community Moderator, Fitbit.
Best Answer