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Charge 3 has stopped syncing

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‎07-04-2019 16:07 - last edited on ‎11-22-2020 11:38 by Fitbit Moderator

‎07-04-2019 16:07 - last edited on ‎11-22-2020 11:38 by Fitbit Moderator

Charge 3 has stopped syncing.  Followed advice, turned off/on bluetooth, deleted and restarted app.  Now I can't open new account, since my 'e-mail address is already being used', and there is no log in possibility.  Can someone please help?

Thank you.

Gabriele

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2 REPLIES 2

‎07-04-2019 22:25

‎07-04-2019 22:25

@GAupke that is because you are not logging in but trying to create a new account. 

Try using the login option. 

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‎07-05-2019 05:28

In response to Rich_Laue

‎07-05-2019 05:28

Hi Rich_Laue,

 I finally figured that one out last night (duh), but at first could not find the log in option.

Thank you very much for your answer.

Gabriele

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