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Charge 3 has vertical white lines

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‎03-29-2021 13:14

‎03-29-2021 13:14

I have tried all the guidance to fix this issue however nothing is working. This is my second screen issue with my Fitbit that I have had for just over a year. That's as well as the strap breaking too. Not as impressed with my device anymore...

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‎03-30-2021 05:51

‎03-30-2021 05:51

@SJWright91 I hope you're doing well.

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-30-2021 12:03

‎03-30-2021 12:03

I had the same problem a few months ago. Got in touch with Fitbit and they replaced it for me. 

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‎03-30-2021 20:28

In response to ChrisM24

‎03-30-2021 20:28

@ChrisM24 It's nice to have you on board!

 

Thank you for sharing your experience and really happy to hear that our Support was able to replace your device. and get you back on track.

 

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-30-2021 23:51

‎03-30-2021 23:51

I have the same exact issue, i’ve tried everything online and nothing works.

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‎03-31-2021 04:06

In response to Feebsh

‎03-31-2021 04:06

@Feebsh It's great to see that you've visited the Fitbit Community!

 

Thank you for checking online for instructions on how to troubleshoot this issue. As mentioned before if the issue persists then contact our Support team for further assistance. You can use the link in my previous post to do this.

 

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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