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Charge 3 notifications not working

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‎03-31-2021 05:06 - last edited on ‎03-31-2021 06:47 by Fitbit Moderator

‎03-31-2021 05:06 - last edited on ‎03-31-2021 06:47 by Fitbit Moderator

Is anyone having issues getting messages and phone calls on their fitbit? I’ve rebooted it and it’s syncing my steps, but when I click notifications on the app to customise them it won’t go to the next page. Nothing. ??

 

 

Moderator edit: subject for clarity/label

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‎03-31-2021 06:45

‎03-31-2021 06:45

Hello @Mummymania Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

 

I'd recommend following the suggested troubleshooting steps for notifications in the following help article: 

How do I get notifications from my phone on my Fitbit device? 

 

On a side note, my team is aware of an issue affecting the notifications settings screen on the Fitbit App. In this case the screen will not progress when tapping on it. The workaround suggested is about uninstalling the Fitbit App and reinstall it. There is a strong chance this will work. 

 

Also, take into consideration that I've moved your post to another thread, to keep our forums organized. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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