Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[Live4today]

I know how you feel and that’s when I finally called. Of course they will go thru with you what you have done, but in the end. I am getting a replacement. We will see how well it works.

[LizzyFitbit]

Hi @GettingWiser, @AnnaRose83 and @Live4today. It's nice to see you around. @Onemorecorgi, welcome on board!

@GettingWiser, thanks for your efforts while troubleshooting your Charge 3. You did an amazing job! I'm sorry that the issue persisted, and I've requested a case so our Support Team can give you a hand. Keep an eye on your inbox.

@Onemorecorgi, thanks for letting me know about your Charge 3, as well for the steps that you've tried. I've checked with our Support Team and apparently they already took your case under their wings. I'm glad they're working with you about this.

@AnnaRose83 and @Live4today, thanks for stopping by and helping our friends with your great advise. I'm glad that our Support Team helped you, and I appreciate your comments. We'll make sure to continue working and providing you with a great experience.

If you need anything else, let me know. 

[Dele1234]

I have try to that but has no lucky so I think you should send break and get your money back and buy a different  watch  

[KayNL]

Hey i have the same problem. I die the steps without result, what should i do?

[Live4today]

Actually they are sending me a new one and we see how it goes. Sooner or later they do have to fix all the problem that the 3 is having

[Dele1234]

My Fitbit broken so we are going to send it back and get the new watch

Sent from my Inayah's iPhone

[LizzyFitbit]

Hi @Dele1234 and @KayNL. It's great to see that the community is growing! @Live4today, welcome back. 

@Dele1234, I appreciate you for troubleshooting your device. I see your point about this, and I'm sorry that you've had this experience. If by any chance the store isn't able to help you, let me know and I'll request a case to work on this situation.

@KayNL, thanks for letting me know about your Charge 3, as well for trying the steps posted in this thread. Nice way to go! I've gone ahead and contacted our Support Team so they can open a case on your behalf. You'll receive more details via email, keep an eye on your inbox.

@Live4today, thanks for taking the time to share your feedback. Our team continuously reviews the comments posted in the Community to improve our devices and the experience that you've had with it.

Catch you later!

[tlr3]

Sad to say I also seem to have this issue. Restarting the device 5 times had no effect.

Not in focus on the picture, but I think you can see what I mean. Would love to try any troubleshooting steps (or learn about replacement, it should still be in warranty).

[Onemorecorgi]

Fit bot has been wonderful mine was under warranty

[Todai88]

I'm having the same issue.

Tried restarting, both with and without charging my FitBit (3 times each). I also tried changing the clock face and restarting (both ways). No luck..

A bit of background: bought it back in March, from Amazon. Have been using it almost constantly since, always with good care, though.

Suddenly it developed the same white lines seen in the pictures.

Anything I can do?

[Todai88]

Image of vertical lines as mentioned in my OP.

[Dele1234]

I have sent my back and I got my refund back because it was under warranty
Thanks so much



Sent from my Inayah's iPhone

[Todai88]

Yeah. I might end up doing that, but I want some form of response from an admin or the support team. 

[Live4today]

I took care of mind too and was worried to get it wet even it was water prove. I did want everyone had recommend on her and nothing worked. But I did notice the line is now ¾ down and harder to read so I called and I am going to get a new one. I don’t know if there anything that can fix it for now and hope that it doesn’t happen when I get a new one

[Live4today]

Call fitbit and they will help you

[Dele1234]

All ready call them and they is was a fought so they said to return back u get a refund and to chose another device
Thank bye

Sent from my Inayah's iPhone

[Dele1234]

Yes

Sent from my Inayah's iPhone

[Onemorecorgi]

If the new one malfunctions I will return it for a refund as well. I've
only had it one day. I really hope it works. I like that it's waterproof.
Sharon

[Desperatedan197]

About to give up with the continued problems with my charge 3.

Now this. 

Tried all suggestions to fix it

time for a garmin?

[Dele1234]

Get the FItbit Versa lite or fitbit charge 3
--
Sent from Gmail phone