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Charge 3 heart rate issues

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‎01-14-2020 08:59 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 08:59 - last edited on ‎09-24-2020 19:06 by

This is my third Fitbit wearable. I started with the Charge 2. The first Charge 2 I had stopped collecting heart rate information in the middle of workouts, the second Charge 2 I had did the same thing. This usually happens about 1 to 1 1/2 years after purchase.

 

When the second Charge 2 failed to work long-term, I upgraded to the Charge 3. It is now doing the same thing. The strap is tight and placed where it should be for heart rate monitoring. I’m not sure if I want to put the money out for another Fitbit product or if it’s time to upgrade to an Apple Watch.

 

Does anybody have any ideas how to fix this problem?

 

 

Moderator edit: subject for clarity

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‎01-15-2020 06:39

‎01-15-2020 06:39

Welcome to the Community, @Csal69.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this heart rate issue. If you are having problems with this information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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