Charge 3 - horizontal lines on screen

[Khalid-M]

Hello !!

I bought a charge 3 about 45 days ago and it was working fine but after 3 weeks I have noticed 2 horizontal black lines on the screen .. a little bit after that they are now 3 black lines and they are really look annoying !!!

Here's how it looks right now 
Fitbit charge 3 black lines

I restarted the watch several times but nothing happened and they are still exist

I bought it from Amsterdam but I am living in Cairo .. so returning it to the store where I bought from is not possible for me right now and I don't know what should I do ?? !! ☹️😕

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @Khalid-M! Thanks for already restarting your Charge 3 in order to fix the black lines on the screen. Also, thanks for attaching the document to show us how the device looks right now. 

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. 

Please let me know if there's anything else I may do to assist in the meantime. 

[Bcomeau68]

I'm having the same problem with mine, just noticed the lines today.

[MarreFitbit]

Hello @Bcomeau68, thanks for stopping by! If your Charge 3 has lines across the screen, I'd recommend to restart your device by following these steps. 

If the restart doesn't work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Let me know if there's anything else I may do to assist you with. 

[Bcomeau68]

I tried all of those things with no luck. Today I now have horizontal black lines and vertical white lines. Please see pic 

[MarreFitbit]

Hello there @Bcomeau68! Thanks for sharing a photo of your Charge 3's display and already trying to fix it. Nice way to go!

Since this sounds a bit more serious, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to assist you with. 

[Bcomeau68]

Thanks. Now I'm seeing that it hasn't tracked my sleep for the last 3 nights. Also, the button on the side and the touch screen do not always respond 

[MarreFitbit]

Hi there @Bcomeau68, thanks for the additional details provided. I've seen that our Support Team already resolved this for you. 

 I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[Bcomeau68]

Hi Maria, thankfully, I was sent a new Charge 3 just after all of this occurred.  Unfortunately I now have a black screen on the replacement.  I have tried attaching it to the charger and holding the button down for 8 seconds... it vibrates three times and that's it... still black screen.  Please advise.

[MarreFitbit]

Hi there @Bcomeau68, thanks for jumping here. 

Since the restart you tried haven't worked, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome, I'll be around. 

[Bcomeau68]

I was able to change the clock face, Charge buzzed, but still has a black
screen.

Beth

[MarreFitbit]

Hi there @Bcomeau68, thanks for getting back and letting me know the outcome. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[Bcomeau68]

Thank you!
Beth

[MarreFitbit]

You're very welcome @Bcomeau68. 

Let me know if there's anything else I may do to help you.

[cmoconnor98]

I am having the same issue. I restarted it a couple of times but no luck. I also tried changing the face and again, no change; the lines are still there. My watch is still syncing, but the number of lines keeps increasing. It started with one but now there's two. I bought my Fitbit from best buy in February, so it is only a few months old. How do I fix it? 

[vivek143123]

I have the same issue with my first one and the one that I received as a replacement. Now my warranty has expired. Fitbit is not able to rectify this issue but ready to give me a discount. Should I pay and pick a new one? I see this to be an issue across the board. I don't want to waste my money. Can someone advice.

[Mjorgenson23]

Mine is only showing two lines, but the unfortunate thing is it’s a warranty replacement that I received on April 8, after receiving the original device as a Christmas present. Is there anything that I can do, I can’t afford to buy a new device at present. Please advise. I’ve tried restarting, tried updating, tried changing the clock face, everything I can think of. Nothing I’ve attempted has been successful.