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Charge 3 incorrect time and date

‎04-05-2024 22:38 - last edited on ‎04-06-2024 12:30 by Fitbit Moderator

‎04-05-2024 22:38 - last edited on ‎04-06-2024 12:30 by Fitbit Moderator

I have 2 Fit bit charge 3 one of them is the right time but the other one is saying 2201 and the date is wrong . What should I do. 

 

Moderator edit: clarified content

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‎04-06-2024 12:29

‎04-06-2024 12:29

Hi @KZINKL. Welcome to the community forums.

Thank you for sharing the inquiry regarding Charge 3.

Keep in mind that your Charge 3 may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. As you may know, Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Charge 3 is still linked to your Fitbit account and your phone's Bluetooth settings? I'd suggest to take a look at: Why won't my Fitbit device sync?

If the time keeps showing incorrect after syncing your Charge 3, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

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