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Charge 3 incorrectly records sleep

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‎10-04-2020 10:56 - last edited on ‎10-04-2020 16:38 by

‎10-04-2020 10:56 - last edited on ‎10-04-2020 16:38 by

For the last 3 days, my charge 3 has been recording about 45 mins of my sleep every night, when I normally get about 6 hours. I’m not really sure how to fix this. I’ve updated both my app and my device and nothing has changed. Does anyone know why it might have stopped working all of a sudden?

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‎10-05-2020 05:20

‎10-05-2020 05:20

Hi @mikimous, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it has recorded about 45 minutes of sleep time. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Charge 3 as advised in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your tracker and see if it records your sleep data accurately.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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