Charge 3 information inaccurate

[BecAbel]

Hi

I purchased the Charge 3 a week ago, and for the full week it has been reporting that I have done far more steps than I actually have, and have burnt so many more calories than I actually have. When I sleep with it on to monitor my sleep cycle, but when I wake up, apparently I've already done 50 steps and burnt almost 500 calories, all without leaving the comfort of my bed, so I'm pretty sure something is very wrong! 

when I am at work, I'm sitting at my desk for most of the day but do a lot of typing. It seems to pick up steps as I type on the keyboard. Yesterday it reported that I had done 2,000 steps (all while at my desk) and burnt almost 500 calories, all within the first few hours of the workday. 

when deciding what product to purchase, all I was after was a step count, heart monitor and calorie count. which is why I didn't go with the classic Apple Watch. But does it take a few weeks to calibrate correctly? or do I have a faulty product?

Please help!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @BecAbel.

Your calories information will depend on the amount of steps you do during the day. For tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

Several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is undercounting or overcounting steps, try a step test. While you perform your step test, make sure you:

-Walk at a normal pace

-Don’t hold anything in your hands

-Put your arms down at your sides, swinging naturally

-Count 1 step for each foot

-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:

1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. For instructions, check the help article: How do I restart my Fitbit device?.
2. Put your device on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know.

Now about the steps and calories when you wake up, your Charge 3 might take some steps depending on your hand movement. Also, the value of calories that you see on your tracker when you wake up in the morning is your estimated calorie burn for the day so far.

You still burn calories even if you have been sedentary or were sleeping. We estimate your calorie burn based on your age, gender, height and weight.

Let me know if you need anything else. 🙂