Charge 3 is acting odd

[Krilis]

I have been sitting in meeting for 5 hours today, and Fitbit says I have been active for 405 minutes, with 5,800 calories burnet. i wish!! Heartrate is also going totally crazy, between 140-150 all day. At the same time, the battery lasts for only half a day. Anyone else experiencing the same? What can be done to fix this?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Krilis, thanks for stopping by and for the details provided. 

I'd recommend restarting your Charge 3 by following the steps in the article: How do I restart my Fitbit device?. After performing the restart, please keep an eye on your tracker's behavior. Also, I'd like you to check the information provided in the article: How accurate are Fitbit devices? 

In regards to the battery not lasting, I was wondering where you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
 
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

• Frequently checking the Fitbit app, which syncs your tracker
• Frequently receiving notifications
• Frequently checking your stats
• Using Quick View. 

If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:

1. Disable the features that can impact battery life as described here.
2. Fully charge your tracker.
3. Sync your tracker 5-6 times a day. 
4. Wear your tracker until it is fully depleted.

[Krilis]

Hi!

Thanks for your reply. I will restart my Charge 3 and do the battery test. Will report the results!

Best regards, 

Krilis

[MarreFitbit]

Great! I'll be looking for your results @Krilis. 😉

Have a nice day! 

[Krilis]

Hi!

I followed your tips with restart and syncing during the weekend. From Friday evening, the battery lasted for 18 hours, with only 2 syncs during the day, and no notifications or GPS-activity interruptions. Actually I have never used notifications on my tracker, so it can't be this that drains the battery.

I restarted the tracker once more yesterday. It was fully loaded at 1 PM, and now 20 hours later, the battery is 84%. Not that bad. Hopefully the battery now will last for days!

[MarreFitbit]

Thanks for getting back @Krilis. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.