Charge 3 is losing time

[vwlnc]

I bought my Charge 3 in March after my Versa quit holding a charge.

Within the past month I have gotten a replacement because of the issues with the screen, not holding a charge and not reporting my heart rate correctly.

Today it's an hour behind, making me late in beginning my day. Looking for recommendations for a different tracker.

I have been a Fitbit customer for more than 5 years.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @vwlnc, it's nice to see you around the Community Forums. I'm sorry to hear that your Charge 3 is losing time, I understand where your concern is coming from and how you must be feeling about what happened today. We‘re taking into consideration your comments and sentiments with regards to our products and services. I'll be glad to help you.

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Let me know how it goes. 

[vwlnc]

I have "fixed" it for now... Checked settings and for some reason the automatic time zone function was turned off.

[MarreFitbit]

Hi there @vwlnc, thanks for the update. I'm glad to hear that your Charge 3 is now showing the correct time. 🙂 Thanks for sharing the outcome. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members. Have a nice day!