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Charge 3 is non-stop vibrating

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‎04-25-2020 14:28 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-25-2020 14:28 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

My Fitbit has not worked for 2 days. I tried holding the button for 16 seconds, plugging in and then removing several times. It still vibrates/ screen flashes and makes buzzing sound. Fitbit states they know of a problem. I hope they fix it. If not, I’m getting an Apple Watch. 

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 11:04 - edited ‎10-13-2023 07:09

‎05-09-2020 11:04 - edited ‎10-13-2023 07:09

Hello @SueSueTT, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about your Charge 3's odd behavior. Thanks for taking the time to perform a long restart on your Charge 3 prior to contacting us. 

If you haven't done so yet, I recommend rebooting your tracker. Open the Settings app and tap About > Reboot Device. 

In regards to the last part of your message, I was wondering if you contacted our Support Team already?

Maria | Community Moderator, Fitbit


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