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Charge 3 vertical lines on the screen

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‎04-24-2020 18:39 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-24-2020 18:39 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

A few days ago my screen started having vertical gray lines. Today it is three evenly spaced and separated lines.  I've tried to reset it and also tried the long reset. The reset doesn't change anything. I also saw the change the clock face but then the laptop box just kept spinning and said it couldn't find the fitbit. The button on the side keeps making it go to the first screen so I can't do the long reset. It also is not really scrolling through the screens.  I had to take it off to make it go to the exercise screen and put it back on. The battery is not holding a charge as long as it used to. Help!

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 07:10 - edited ‎10-13-2023 07:10

‎05-09-2020 07:10 - edited ‎10-13-2023 07:10

Hello @abbiem2, welcome to the Community Forums. We apologize for the late response. 

I'm sorry to hear about the vertical lines on your Charge 3's screen. Thanks for taking the time to troubleshoot your tracker prior to contacting us, I'm here to help you.

Since your tracker's behavior seems odd, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Maria | Community Moderator, Fitbit


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