Charge 3 is not charging

[Deniseq67]

My Charge 3 is not working. One problem after another. My latest issue is that it will not charge. I cleaned all the contacts and tried multiple chargers and outlets. It buzzes non stop and gets very hot to the touch. Any advice? Getting very frustrated!

Moderator edit: subject for clarity/word choice 

[Labro420]

Same here! One issue after another. My floor count is suddenly inaccurately thru the roof and now it won't charge. So frustrating! 

[WilsonFitbit]

Hello @Deniseq67. Nice to see you around. @Labro420 Welcome to the community forums. 

I'm very sorry for the experience and thank you for the detailed information and for any troubleshooting steps you've tried. At this time, I'd recommend that you both contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've tried, this way they can assist you from there. 

See you around. 

[Deniseq67]

Thank you for that, but I just ordered a Charge 4. I'm sure that's the whole point. If I have issues with the new one, it will be the last Fitbit product I ever buy.

[WilsonFitbit]

@Deniseq67 Thank you for your reply. 

I appreciate the information and I hope you can continue tracking towards your fitness goals. On a side note, your feedback is very appreciated and please note that our team is always working to enhance your experience and your feedback is a big part of that process.

See you around.