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Charge 3 screen shows vertical lines

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‎08-10-2021 04:19 - last edited on ‎08-10-2021 05:07 by Fitbit Moderator

‎08-10-2021 04:19 - last edited on ‎08-10-2021 05:07 by Fitbit Moderator

Hello,

My Charge 3 has since yesterday suddenly vertical grey lines. I’ve done a soft and hard reset, the battery fully loaded but still are the lines there.

My husband bought it as a birthday gift for me in March 2020. A Fitbit is not so cheap…

How can this problem be solved?!?

Hope te hear from you!

F53B511F-19FD-47BF-8DD8-82D59045D5D2.jpeg

 

 

Moderator edit: updated subject for clarity

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‎08-10-2021 05:06 - edited ‎08-10-2021 05:07

‎08-10-2021 05:06 - edited ‎08-10-2021 05:07

@JaBra67 It's great to see you in our Fitbit Community. Regarding the vertical lines issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums. Thank you also for providing a picture showing the vertical lines.

 

I totally understand how you feel about and since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-10-2021 08:55

In response to JuanJoFitbit

‎08-10-2021 08:55

Hello,

Can I also send you an email? I don’t have Twitter and can call you because I’m on a holiday in Germany.

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‎08-20-2021 04:42 - edited ‎08-20-2021 04:43

In response to JaBra67

‎08-20-2021 04:42 - edited ‎08-20-2021 04:43

@JaBra67 Thank you for your reply.

 

I was able to see that you reached out through twitter on August 10th and that they were able to create a case for you with our Support Team and they have provided a replacement for you. I hope you can continue tracking towards your fitness goals. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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