Charge 3 is not constantly syncing

[FrizzDizz]

I have had several Charge fitbits over several years. With each, there generally ends up being a problem of some sort that has me seeking an upgrade.

Over the past week, I have spent hours and hours “forgetting my device” and resetting it up so that I can have my normal daily stats. But no, the active hours aren’t showing and to get the number of steps .. here we go again.

I have put in an order for a Charge 4 but now I am having serious doubts about that decision.

It has crossed my mind that this disruption we are experiencing is a marketing ploy of sorts. However, if that is the case, in my opinion, it is backfiring badly.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello @FrizzDizz, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 isn't constantly syncing to your Fitbit app. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. I appreciate you've taken the time to fix this issue prior to posting here, I'll do my best to get you back on track. 

While reading your post I was wondering which is the mobile device you're syncing with? Have you checked if your phone included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

If so, please confirm if you've tried the steps recommended here: Why won't my Fitbit device sync? 

I hope to hear from you soon. 

[FrizzDizz]

Thank you very much for making contact.

I have an iPhone 8. All had been working well until about the middle of last week.

The Fitbit has not been putting my Active Hours across to the Dashboard for several days. It has only been doing a portion on my steps and now this morning no steps whatsoever.

To get a partial remedy, I have been Forgetting the Fitbit on Bluetooth, deleting from my devices in the Fitbit App, turning off the phone and then setting the Charge 3 up all over again.

It then accepts the registered steps though no active hours. But then goes no further ... so I repeat the process a few hours later.

From other posters comments, I am wondering if it has to do with the latest iPhone update.

Kind regards.

[MarreFitbit]

You're very welcome @FrizzDizz! Thanks for getting back and for the details provided. 

By active hours you mean, your Hourly Activity Goal or your Active Minutes? I'd also like to know if when your Charge 3 has the chance to sync, is all your data synced correctly expect for the Hourly Activity Goal/Active Minutes? 

I appreciate for letting me know the steps you have to take in order to sync your tracker. Besides those ones, please try the following:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

In regards to your last inquiry, some users report being unable to sync after updating to iOS 13 or higher.

I hope the steps provided work, let me know the outcome.

[FrizzDizz]

Thank you, MarreFitbit.

I checked that all the Settings information was as you suggested to do and that was all correct.

It is the Hourly Activity that is the sector that is consistently not showing at all. None of the 9 hours of 250 steps are being accounted for.

The Fitbit scales recording each morning is fine.

Thank you very much for trying to help me find a solution.

Cheers,
FrizzDizz

[MarreFitbit]

Hey @FrizzDizz, thanks for letting me know that is the Hourly Activity Goal the one that is not updating and for checking the settings on your phone. We’re aware of Hourly Activity Goal not matching in the Fitbit app, along to the syncing difficulties with iOS devices running OS 13 or + and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[FrizzDizz]

Great news ... My Charge 3 has suddenly started synching my Steps and Hourly Activity data again. Trust that it keeps doing so.

i just haven’t got an excuse now not to be moving .. 

Trust that others who are having problems see their issues fixed.

[FrizzDizz]

Not sure what has been done but my Fitbit Charge 3 has synchronised perfectly today .. after more than a week of malfunctioning.

Thank you so very much. 

[MarreFitbit]

Hi @FrizzDizz, thanks for the update! Sorry for the delayed in my response. I'm happy to hear that your Charge 3 is syncing fine now along to your Hourly Activity Goal. 😉

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!