My screen has white lines down it.

[sah1908]

Had my fitbit on charge this morning, just taken it off charge and notice white lines down the screen. Have rebooted this , made no difference.

What can I do to fix this problem, screen not working correctly now.

[Zinny63]

I'm having the same problem. I tried restarting and changing clock face, but neither helped.

[Barracloughx]

Mine also looks like this, the whole screen now has lines down it. And isn’t responsive to touch anymore. 

Unsure what to do next?

[Heather-S · Accepted solution]

@sah1908 @Barracloughx @Zinny63 

If you've already restarted the device and tried changing clock faces and you're still having screen issues, I would advise you to reach out to Customer Support for further assistance. 

Best of luck!