Charge 3 is not receiving text notifications from iOS device

[vfwelch]

I cannot get my Charge 3 to send text notifications.  I have rebooted device, done a forget device on my Bluetooth on phone.  Nothing is working.  Does it just not work on an Apple iPhone 7?

Moderator edit: updated subject for clarity

[vfwelch]

Now my Charge 3 is connected via Bluetooth only when syncing with my iPhone.  After a while, the connection is lost and my phone goes into searching mode running down the battery.

[Jro29]

Mines not working either and i have a iPhone 8plus

[vfwelch]

This is primarily why I bought this Fitbit...very disappointed..

Sent from my iPad

[MarreFitbit]

Welcome to the Community Forums @vfwelch and @Jro29! Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[vfwelch]

Thanks for the note.  I am so terribly disappointed in my Charge 3 right now.  I had an Alta and wanted to upgrade.  I just got this Charge 3 in April of this year.  Part of my fitness routine is swimming and so I was very happy with the ability to wear during my swimming routine.  Also, I needed a device that would alert me to text receipts.  

I’m now primarily walking as a routine and so primary need is text notifications.  This is very sad for me that my primary need is not being met and from all of the other replies that I have seen, this last firmware update or whatever has really done a number on most people’s Fitbit devices.

sad in TN....

[vfwelch]

So out of the blue, I got my first text notification in over two weeks!  I was using Bluetooth to listen to a book in the  car when it came thru. Don’t know if it will last. 

Still have no account icon on the app. 

[MarreFitbit]

Hi there @vfwelch! I totally understand how you feel. 

Thanks for letting us know that you received a text message while listening to a book in the car. 

Please keep in mind that if your phone is managing multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.

In the meantime, please take a look at the help article: My Fitbit device isn't receiving notifications from my phone. 

I'll be around if there's anything else I may do to assist you with. 

[vfwelch]

When I am in the house, the only connected device is my Charge 3 but it was in the car while using Bluetooth to listen to an audiobook on my iPhone that I received the first text notification in ages.

altho I am glad that the notifications are happening, I am not at a place where I can trust that the notifications will continue.  Especially after the steps that I tried while trying to restore the notifications.  If it should go off the deep end again, I imagine that I will be seeing a different vendor.  I’m sad to think of it because I have enjoyed the Charge 3 but receiving text notifications is of utmost importance to me.

[Schoolterp]

Any idea how we will know this is fixed? I have never re dived text notifications so not sure I’m even set up for them! 

[RachL]

I just got a charge 3 for my birthday! It alerts for calls to my mobile but not text notifications. Can anyone help me get them? I've got a Huawei P20 lite phone. Thank you 

[MarreFitbit]

Hello @vfwelch! I'm glad to hear you started receiving notifications on your Charge 3 since that day. Can you please let me know if the notifications are also started working when you're inside the house? 

Hey there @Schoolterp, thanks for stopping by! If you're not sure you've set up your notifications correctly, please take a look at the help article: How do I get notifications from my phone on my Fitbit device? 

Welcome to the Community Forums @RachL! For more information about using the Fitbit app on your Huawei P20 Lite phone, see How do I use the Fitbit app on my Huawei P20 Lite phone? 

Let me know if you need further assistance. 

[vfwelch]

At this point, text notifications are coming. Don’t know for how long, but working for now.

Thanks for checking.

From the iPhone of

Moderator edit: personal info removed

[MarreFitbit · Accepted solution]

Great news @vfwelch! Please don't hesitate to let me know if you need further assistance, I'll be more than glad to help you. 

I hope you have a nice day! 

[Schoolterp]

I have an iPhone 8 and my charge 3 never has and still won’t show notifications! Am I doing something wrong? 

[RachL]

Only had my Fitbit 3 days, yesterday I was receiving text and calls all day to it. Today, no calls or texts and when I click in the notifications on the pp I see this message ' 'Notification Service Not running. A phone restart I still required to re-enable notifications to your tracker'

I've restarted 4 times! Still getting this message! What's going on Fitbit? I have a Huawei p20 lite, but as I said it was working yesterday?

[MarreFitbit]

Hello there @Schoolterp. Please follow the troubleshooting steps provided below:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app 
3. Tap on Account > Charge 3 > Notifications
4. When a pop-up with a "Bluetooth Pairing Required" message, tap on Set Up and continue.
5. A new "Bluetooth Pairing Request" will appear, tap on Pair to continue
6. Once in the Notifications menu, enable the ones you'd like to receive. 
7. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications
   • Show on Lock Screen
   • Show in Notification Center
   • Show in Banners

In case that you don't receive notifications after following the steps above, I'd recommend taking a look at the help article: My Fitbit device isn't receiving notifications from my phone.

Hey there @RachL, thanks for coming back. To make sure your Fitbit device syncs and receives notifications from your Android phone, open the Settings app on your phone and confirm or adjust the following settings:

• Turn off background restrictions or limitations:
  1. Go to Apps & Notifications > Fitbit app. 
  2. Tap Background restrictions or Background limits to turn off the setting.
• Turn off battery limitations:
  1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
  2. Change the view to All apps.
  3. Search for the Fitbit app and choose Not optimized.
• Turn on location services and allow the Fitbit app to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?

Let me know if you need further assistance. 

[Schoolterp]

Thesedirections don’t help me with my iPhone! I don’t have those settings you are saying to go to!

\l,,l Donna

[Ladyj523]

I have completed all the recommendations as suggested.  Since the iOS 13 upgrade, the most phone Charge 3 has been able to do is provide weather updates, the time and when I make a call out.  Other then that, I do not receive any notifications.  I have been reading some comments in the forum and would like clarification as to if or when this will be resolved?  I have been with Fitbit for a number of years and honestly disappointed that this has happen and that it is taking so long to resolve.  What made this iOS update so different from the others to cause this issue?

[Schoolterp]

Found out mine was my Fitbit, not the update! They are sending me a new one!