Charge 3 is not responsive

[Gwen11]

Hi,

My Charge 3 is not responsive and I had already tried to reboot my device as per advice from what I had seen in this community post.

Pls assist. Thanks 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gwen11.

I am sorry to hear your Charge 3 tracker is not responsive. Thanks for trying to resolve this and I am here to help. Please confirm if you've done the following:

1. The complete troubleshooting instructions at Why isn't my Fitbit device's battery charging? 
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Gwen11]

Hi Liliya,

I had tried your above instructions but no response at all...

Please assist. Thanks

[LiliyaFitbit]

Thank you for your reply, @Gwen11. 

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.