Charge 3 is not syncing with my Android device

[cakjones]

My Charge 3 will not sync no matter what I do! I have followed ALL the suggestions from Fitbit, but it simply WILL NOT sync!

My phone is an Android.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @cakjones. Welcome to the community forums.

I'm very sorry for the inconvenience and thank you for the information and for the troubleshooting steps you've followed. Can you confirm if you followed the steps suggested in this help article? 

Also, please perform a long restart to your Charge 3, by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

I look forward to your response. 

[cakjones]

I have tried every single suggestion in the article multiple times. In addition, I have tried the restart multiple times. I thought it had worked, but now the device has not synced for 13 hours -- causing me to miss out on wrapping up several challenges. It is also now losing time. It is currently off by 36 minutes. It started out being off by just a few minutes yesterday morning and has gotten progressively worse. This is incredibly frustrating. I have only had this device since December. I hope I don't have to replace it after only five months.

[WilsonFitbit]

@cakjones Thanks for your reply and for following the suggested troubleshooting steps. 

I also appreciate your help and patience. Since the inconvenience has persisted, I believe the best way to get help is to contact our Support Team. You can contact them through chat or over the phone and you can click here to get connected. Also, please make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.