help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is not syncing with my Android device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2021 10:50 - last edited on ‎05-06-2021 11:49 by Fitbit Moderator

‎05-06-2021 10:50 - last edited on ‎05-06-2021 11:49 by Fitbit Moderator

My Charge 3 will not sync no matter what I do! I have followed ALL the suggestions from Fitbit, but it simply WILL NOT sync!

My phone is an Android.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎05-06-2021 11:53

‎05-06-2021 11:53

Hello @cakjones. Welcome to the community forums.

 

I'm very sorry for the inconvenience and thank you for the information and for the troubleshooting steps you've followed. Can you confirm if you followed the steps suggested in this help article? 

 

Also, please perform a long restart to your Charge 3, by following the steps below: 

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes

‎05-08-2021 09:52

In response to WilsonFitbit

‎05-08-2021 09:52

I have tried every single suggestion in the article multiple times. In addition, I have tried the restart multiple times. I thought it had worked, but now the device has not synced for 13 hours -- causing me to miss out on wrapping up several challenges. It is also now losing time. It is currently off by 36 minutes. It started out being off by just a few minutes yesterday morning and has gotten progressively worse. This is incredibly frustrating. I have only had this device since December. I hope I don't have to replace it after only five months.
Best Answer

‎05-10-2021 05:32

In response to cakjones

‎05-10-2021 05:32

@cakjones Thanks for your reply and for following the suggested troubleshooting steps. 

 

I also appreciate your help and patience. Since the inconvenience has persisted, I believe the best way to get help is to contact our Support Team. You can contact them through chat or over the phone and you can click here to get connected. Also, please make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes