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Charge 3 is tracking my distance in the wrong unit of measurement

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‎09-07-2023 23:37 - last edited on ‎09-08-2023 09:07 by Fitbit Moderator

‎09-07-2023 23:37 - last edited on ‎09-08-2023 09:07 by Fitbit Moderator

Hello, 

 

I have a Charge 3 and I live in South Africa where we use Km and Cm in metric units. 

On my app profile the u its are set correctly to Km/Cm, but when I run my device meaures my pace in Feet and Miles, which makes the pace much slower than it would reflect in Km/Cm. 

How do I set my device to meaure pace in Kilometers instead of miles? 

Moderator Edit: Clarified subject

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‎09-08-2023 09:08

‎09-08-2023 09:08

Hi there, @MagdavEck. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. I'm sure they will continue assisting you based on what you guys have already tried.

Maria | Community Moderator, Fitbit


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‎09-10-2023 04:29

‎09-10-2023 04:29

@MagdavEck   The pace notation you see is minutes and seconds per km, and has nothing to do with feet, miles or inches.  For example, let's say you ran 5k in 32:45.  Your distance is 5k.  Your Fitbit will display your pace as 6' 33".  You are used to seeing your pace displayed as 6:33.

I found one site that wrote that some digital watches report pace in minute and second notation, so it is in a different format from elapsed time.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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