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Charge 3 is unresponsive

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‎12-16-2020 12:07 - last edited on ‎12-17-2020 03:06 by Fitbit Moderator

‎12-16-2020 12:07 - last edited on ‎12-17-2020 03:06 by Fitbit Moderator

My charge 3 won't start up and won't recharge.I have rebooted it and tried to recharge in on numerous occasions.It just remains dead.When I press the side button it always lands one the end page.

 

 

Moderator Edit: Clarified subject

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‎12-17-2020 06:06 - last edited on ‎02-12-2025 13:52 by Fitbit Moderator

In response to Sivenassen

‎12-17-2020 06:06 - last edited on ‎02-12-2025 13:52 by Fitbit Moderator

Hi @Sivenassen, You are very welcome!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-17-2020 03:06 - last edited on ‎02-12-2025 13:53 by Fitbit Moderator

‎12-17-2020 03:06 - last edited on ‎02-12-2025 13:53 by Fitbit Moderator

Hi @Sivenassen, it's great to see you in our Fitbit Community. I totally understand how you feel about the start up issues that your Charge 3 has experienced.

I got in touch with our Support team and was told that they will contact you via email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-17-2020 03:28

In response to JuanJoFitbit

‎12-17-2020 03:28

Thanks so much for your email.

Much appreciated.

Sivenassen
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‎12-17-2020 06:06 - last edited on ‎02-12-2025 13:52 by Fitbit Moderator

In response to Sivenassen

‎12-17-2020 06:06 - last edited on ‎02-12-2025 13:52 by Fitbit Moderator

Hi @Sivenassen, You are very welcome!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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