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Charge 3 issues since update

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‎11-01-2020 14:00 - last edited on ‎11-05-2020 11:53 by

‎11-01-2020 14:00 - last edited on ‎11-05-2020 11:53 by

My charge 3 has a number of issues since the last update

Heart rate monitor not working.

Sleep not recording 

GPS not working 

Side of face of watch lines down it

Battery only lasting a couple of hours

 

I have rebooted, unpaired, checked all the settings.

What is going on??????? 

 

 

Moderator edit: subject for clarity 

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‎11-05-2020 11:52

‎11-05-2020 11:52

Welcome to the Fitbit Community, @Noellebc1.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Charge 3 since the last update. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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