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Charge 3 Always Long Clicking

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‎11-02-2020 13:01 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 13:01 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Recently my charge 3 has started long clicking any time I click. The long click is registered the moment I release the button. I cannot wake up my screen/go back without it opening the quick settings menu.

I have restarted the device, paired, unpaired and cannot think of anything else.

Thank you

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‎11-04-2020 07:05 - last edited on ‎01-24-2025 04:19 by Fitbit Moderator

‎11-04-2020 07:05 - last edited on ‎01-24-2025 04:19 by Fitbit Moderator

@DTSaysHi Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 showing the quick settings menu and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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