Charge 3 lines across the screen

[Pands777]

Noticed lines on top of charge 3 screen resulting in that part of screen difficult to read. Tried long reset multiple times & also changed clock face, but problem still persists. After reading other posts I'm concerned that this gets worse over time & spreads down the screen. I really love my Fitbit & would be lost without it ....so any ideas on how to rectify this ? 

Many thanks in advance 😊

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @Pands777, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot your Charge 3's screen prior to contacting us. Nice way to go!

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for the recommendation @SunsetRunner.

I'll be around if there's anything else I may do to help you in the meantime. 

[Pands777]

Many thanks,  I am awaiting an email response from your support team. Thank you for your help & assistance