Charge 3 lines on the screen

[DD903]

I charged my Fitbit charge 3 and when it had recharged the screen has lots of vertical white lines. I've done numerous resets and the app is up to date. I'm getting mo where with customer services. This has been ongoing for a week

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello @DD903, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate you've taken the time to restart your Charge 3 prior to contacting us. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen that our Support Team replaced your Charge 3 today. Please check your inbox if you haven't so, you'll find more detailed information about it. 

Let me know if you have any further questions, I'll be around.