Charge 3 lines on the screen

[Zanbranford]

Does anyone have any advice to troubleshoot screen issues on a charge 3?  The screen has a single horizontal line at the top and multiple fuzzy verticals lines.  It is less than 1 yea old.  I have performed a reset but it made no difference.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi @Zanbranford, welcome to the Community Forums. Thank you so much for restarting your Charge 3 prior to contacting us. Nice way to go!

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[Tiffanyz2]

My charge 3 is doing the same thing and tried restarting a few times.  It was low battery last night and I charged it and there’s lines stuck on the screen now. 

[MarreFitbit]

Hello there @Tiffanyz2, welcome on board. Thanks for already restarting your Charge 3. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to assist you with. 

[MJR1964]

I am also having the same issue. Restarting my Fitbit did not help. 

Anything else I can try?

Any help would be appreciated. 

Mandy

[Nakeil]

I just received a replacement charge 3 maybe a month and a half ago. Now this one gave lines in the middle of the screen. Is there a defect on these fitbits? Is the replacements refurbished or brand new?

[MarreFitbit]

Hi @MJR1964, welcome on board. Thanks for already restarting your Charge 3. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 😉

Hello @Nakeil, welcome to the Community Forums. I'm sorry to hear your Charge 3 replacement has developed lines on the screen. 

Please restart your device by following the steps below: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

In regards to your question, depending on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. This product is tested and determined to work like new, with minimal wear and tear.

Let me know the outcome, I'll be around. 

[Nakeil]

I restarted my charge the screen is still the same Sent from Yahoo Mail on Android

[jreedorchard]

Mine has vertical and horizontal lines and even worse it won't swipe to other screens and earlier when I would pause a workout it would randomly start back up. Less than a year old

[Zanbranford]

Mine has gone completely dead now and is also under a year old

[MarreFitbit]

Hi there @Nakeil, thanks for letting me know the outcome of the steps I recommended. I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hello @jreedorchard. I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Hey there @Zanbranford. I'm seeing that our Support Team has been helping you since you posted here. Keep an eye on your inbox. 

I'll be around if there's anything else I may do to assist you in the meantime. 

[Zanbranford]

Yes support team contacted me but none of the recommended actions have fixed the problem- also now my app has updated to a free trial of the pro version for a limited time which is pointless with a blank screen device - I really hope this can be resolved soon as it is becoming increasingly frustrating

[snoetzel]

I am also having a problem with fuzzy vertical lines on my charge 3. I have rebooted the device with no improvement. Also having problems with swiping to see the apps on the tracker.

[MJR1964]

The company replaced mine at no cost.  Get in touch with them and let them know.
Good luck.  

[Nakeil]

Yes this actually happened twice and Fitbit replaced it.

[Lunamctuna]

Mine is showing the same problem after I charged it, I tried reset and changing the clock face. Any ideas? I have only had it for a couple of weeks 

[missyjo]

Hi, I have a charge 3 and never had an issue. Just literally put mine on charge and I now have the lines everyone mentions. Tried restarting and no joy. Please let me know the next step